Privacy Policy

Website: https://sndfurniture.in

Operated By: SND Furniture (“SND Furniture”, “We”, “Us”, or “Our”)

1. Introduction

Welcome to SND Furniture (sndfurniture.in). We value your trust and are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit or make a purchase from sndfurniture.in.

2. Information We Collect

We only collect personal data that is necessary to process your orders, fulfill deliveries, and provide customer support:

  • Identity & Contact Data: Full name, shipping address, billing address, phone number, and email address.
  • Order & Transaction Data: Details about products purchased, order history, transaction dates, and delivery preferences.
  • Payment Information: Payment methods selected (UPI, Credit/Debit Card, Net Banking, Wallets). Note: We do not store complete credit/debit card details or banking passwords on our servers. All transactions are processed securely through RBI-authorized payment gateways.
  • Technical Data: IP address, browser type, device information, and site interaction logs collected via essential cookies.

3. Purpose & Legal Basis for Data Collection

We process your data for explicit, lawful purposes under the DPDP Act 2023:

  1. Order Processing & Fulfillment: Managing checkout, generating tax invoices, and handing off shipping details to third-party courier services.
  2. Customer Support: Resolving queries, handling delivery issues, returns, and refunds.
  3. Legal & Tax Compliance: Retaining financial records as required by GST laws and the Income Tax Act.
  4. Marketing (With Opt-In Only): Sending promotional offers or order updates via WhatsApp, Email, or SMS only when you have given explicit affirmative consent.

4. Third-Party Data Sharing

We do not sell, rent, or trade your personal data. We share data strictly on a need-to-know basis with trusted partners to operate our e-commerce services:

  • Logistics & Delivery Partners: Sharing name, delivery address, and phone number with courier companies to fulfill your furniture order.
  • Payment Gateways: Tokenized transaction details passed securely to RBI-approved payment gateways (e.g., Razorpay, Cashfree, PhonePe).
  • IT & Analytics Services: WooCommerce infrastructure hosting and basic site functional tools.

5. Product Sourcing & Brand Clarification

sndfurniture.in offers furniture items sourced from manufacturers including Nilkamal Furniture (Nilkamal Limited). Trademarks, product designs, brand names, and copyrights associated with Nilkamal belong solely to Nilkamal Limited. SND Furniture operates as an independent retail storefront.

6. Your Rights Under DPDP Act 2023

As a consumer (Data Principal), you have the right to:

  • Access & Review: Request a summary of the personal data we hold about you.
  • Correction & Updating: Request corrections to inaccurate or incomplete personal details.
  • Withdrawal of Consent & Erasure: Request the deletion of your account and personal data, except where retention is legally mandated (e.g., GST billing laws).
  • Grievance Redressal: Seek resolution for any data privacy concerns through our Grievance Officer.

7. Data Security & Storage

We implement industry-standard SSL encryption, secure WooCommerce database configurations, and restricted administrative access. All personal data is stored securely on servers located within India.

8. Grievance Officer Details

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act 2023, the details of the Grievance Officer for sndfurniture.in are:

  • Name: Sathish Kumar
  • Designation: Owner
  • Business Address: No 46, Shanmuga Kalyana Mandapam, opp. All Saints Cruch, Puthur, Tennur, Tiruchirappalli, Tamil Nadu 620017, India
  • Email: services@sndfurniture.in
  • Contact Phone: +91-7904553006
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